End User License Agreement (EULA)

This End User License Agreement ("Agreement" or "EULA") is a legal agreement between you (either an individual or a single entity, "You" or "User") and AISOLO Tech Private Limited ("Company," "we," "us," or "our") regarding your use of BGRemover Video and related services (collectively, the "Service").

By accessing, downloading, installing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you do not agree to these terms, you must not use the Service.

This Agreement applies to all users of the Service, including free users, trial users, and paid subscribers.

Grant of License:

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or internal business purposes.

License Restrictions:

You agree NOT to:

• Copy, modify, or create derivative works of the Service
• Reverse engineer, decompile, or disassemble any part of the Service
• Remove, alter, or obscure any proprietary notices on the Service
• Rent, lease, lend, sell, redistribute, or sublicense the Service
• Use the Service to build a competitive product or service
• Transfer your license to any third party without our written consent

Service Access:

The Service is provided as a software-as-a-service (SaaS) platform. You do not receive any ownership rights to the underlying software, and your license is contingent on compliance with this Agreement.

You agree to use the Service in compliance with all applicable laws and regulations. You are solely responsible for your conduct and content while using the Service.

Prohibited Activities:

You may NOT use the Service to:

• Violate any local, state, national, or international law
• Infringe upon the intellectual property rights of others
• Upload content containing malware, viruses, or harmful code
• Harass, abuse, or harm another person or entity
• Impersonate any person or entity or misrepresent your affiliation
• Collect or store personal data about other users without consent
• Interfere with or disrupt the Service or servers
• Attempt to gain unauthorized access to any part of the Service
• Process illegal content, including child sexual abuse material
• Engage in automated scraping or data extraction
• Remove or alter a watermark, attribution, copyright-management information, Content Credential, C2PA manifest, authenticity label, or other provenance signal without ownership, express authorization, and a lawful purpose
• Conceal infringement, evade a disclosure obligation, pass synthetic or manipulated content off as authentic, facilitate fraud, create a deceptive deepfake, tamper with evidence, or defeat safety or trust systems

Watermark and Provenance Processing:

For every file processed with a watermark, logo, metadata, or provenance tool, you represent and warrant that you own the file or have all permissions, licenses, consents, and authority required to modify and distribute it. You remain responsible for copyright, publicity, privacy, contract, platform, advertising, election, AI-transparency, and other legal obligations. The Service does not transfer rights, determine whether metadata is legally protected, or make an output lawful or authentic.

Adult Content:

Users 18 years and older may process legal adult content. You represent and warrant that all content you process complies with applicable laws and that you have all necessary rights and consents.

Our Intellectual Property:

The Service, including all software, algorithms, user interfaces, designs, trademarks, logos, and documentation, is owned by AISOLO Tech Private Limited and protected by copyright, trademark, patent, and other intellectual property laws.

Except for the limited license granted in this Agreement, we retain all rights, title, and interest in and to the Service.

Feedback and Suggestions:

If you provide us with any feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without compensation or attribution.

Your Content Ownership:

You retain all ownership rights to the content you upload to the Service. We do not claim any ownership of your original content.

License to Process:

By uploading content to the Service, you grant us a limited license to access, store, process, and modify your content solely for the purpose of providing the Service to you.

Content Deletion:

All uploaded content and processed outputs are automatically deleted from our servers within 24 hours. After deletion, we cannot recover your content.

Your Responsibilities:

• Ensure you have all necessary rights to upload and process content
• Maintain backups of your original content
• Download processed outputs before the 24-hour deletion period
• Comply with all applicable laws regarding the content you upload

Pricing and Plans:

The Service offers both free and paid subscription plans. Current pricing and plan details are available on our website and may change with notice.

Payment Processing:

Payments are processed through Stripe. By subscribing to a paid plan, you authorize us to charge your payment method for the applicable fees.

Billing and Renewals:

• Subscriptions automatically renew unless canceled before the renewal date
• You are responsible for all charges incurred under your account
• We may change pricing with 30 days' notice to existing subscribers

Refund Policy:

If you experience a verified issue caused by our platform, we may, at our sole discretion, refund up to one (1) month of subscription or platform fees you paid. That one-month amount is the maximum refund we will provide.

• Credit purchases, one-time charges, and fees for completed processing are otherwise non-refundable
• We are not responsible for dissatisfaction with AI output quality, third-party failures, or user error
• Except for this limited goodwill refund (and where applicable law requires otherwise), we are not responsible for any other problems, losses, or damages arising from your use of the Service
• We recommend testing with free credits before purchasing

Credits and Usage:

Paid plans include a specified number of processing credits. Unused credits do not roll over to subsequent billing periods unless otherwise stated.

Adobe Express Integration:

BGRemover Video is available as an integration on Adobe Express. The same terms, refund policy, and acceptable use policies apply when using BGRemover Video through the Adobe Express platform.

Service Availability:

We strive to provide reliable service but do not guarantee uninterrupted or error-free access. The Service may be unavailable due to maintenance, updates, or circumstances beyond our control.

Modifications to Service:

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We are not liable for any modification, suspension, or discontinuation of the Service.

Updates and Upgrades:

We may release updates, patches, or new versions of the Service. You agree to accept such updates as part of your use of the Service.

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information and content.

Key privacy commitments include:

• Automatic deletion of all content within 24 hours
• No use of your content for AI model training (current policy)
• Industry-standard security measures to protect your data
• Compliance with applicable data protection laws

Please review our Privacy Policy for complete details on our data practices.

The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.

We disclaim all warranties, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties regarding accuracy, reliability, or completeness of results
• Warranties that the Service will be uninterrupted or error-free
• Warranties that defects will be corrected
• Warranties regarding the security of the Service

You use the Service at your own risk. We do not guarantee that the Service will meet your requirements or that processed outputs will be suitable for your intended purpose.

To the maximum extent permitted by law, AISOLO Tech Private Limited and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or content
• Business interruption
• Loss of goodwill or reputation
• Any other intangible losses

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim, or $100 USD, whichever is greater.

Without limiting the foregoing, we are not liable for claims arising from your content, lack of rights or consent, removal or loss of watermarks or provenance information, failure to make required disclosures, or distribution or reliance on an output.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless AISOLO Tech Private Limited, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use or misuse of the Service
• Your violation of this Agreement
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Content you upload or process through the Service

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

Termination by You:

You may terminate this Agreement at any time by discontinuing use of the Service and closing your account. Upon termination, your license to use the Service immediately ends.

Termination by Us:

We may suspend or terminate your access to the Service immediately, without prior notice, if:

• You violate this Agreement
• Your account shows signs of fraudulent or illegal activity
• We are required to do so by law
• Continued provision of the Service would be unlawful
• You fail to pay applicable fees

Effect of Termination:

Upon termination, your right to use the Service immediately ceases. We are not obligated to maintain or provide you with copies of your content. No refunds will be provided for any unused subscription period, except as required by law.

Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Dispute Resolution:

Any disputes arising from or relating to this Agreement shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996.

Jurisdiction:

Subject to the arbitration clause above, you agree to submit to the exclusive jurisdiction of the courts located in Bangalore, India for resolution of any disputes.

We may update this Agreement from time to time to reflect changes in our practices, technology, legal requirements, or business operations.

When we make changes, we will:

• Update the "Last Updated" date at the top of this Agreement
• Notify users through email or service announcements for material changes
• Provide reasonable time for review before changes take effect

Your continued use of the Service after changes take effect constitutes acceptance of the updated Agreement. If you do not agree to the changes, you must discontinue use of the Service.

If you have any questions, concerns, or requests regarding this EULA, please contact us:

• Email: support@explainx.ai
• Company: AISOLO Tech Private Limited
• Service: BGRemover Video
• Website: bgrremover.video

We are committed to addressing your concerns promptly. We will respond to EULA-related inquiries within 48 hours during business days.